Training & Coaching

Elegance Management Training is dedicated to expanding your awareness as a principal, helping you understand the full range of services available to elevate your lifestyle. Our training programs are also designed to upskill your staff, ensuring they meet the high standards of service you require. By investing in staff development, we ensure your household operates with the utmost efficiency and professionalism.

Introduction To House Management - 2 Day Course

TOPICS OF IMPORTANCE Module 1 – 13

Private Service Etiquette - mastering managing the principals in their own home
The Day-to-Day - where to start and how to finish
Groceries & Provisioning - purchasing, prepping and family preferences
Maintenance & Repairs - the ideal annual schedule, including the vehicles
Cooking, Dinner Parties & Entertainment - the processes for pre, set up and post
Managing the Cellar - working with fine wines, and alcohol
Administration Responsibilities - efficient management of important information
Flowers for the home - room by room how it should flow
Organisation and Care - the ideal set up and management of the complete home
Valet - managing the endless wardrobe and packing the perfect travel bag
Security & Automated Systems - importance of knowing them well
Recruitment, Training & Support - building and managing a healthy and happy professional team
Multiple Properties, Yachts & Planes - A touch on Estate Management, Asset Management & Executive Services, other Private Service Roles

PURCHASE Introduction To House Management

Introduction To House Management (IHM) Course
+ Coaching Packages & Pricing

IHM Upskill: $850

Course WORKBOOKS x 2
Private Service Coaching Sessions x 1 = 1:1 2 hr sessions.
Placement Assistance – Course Interview Required

PURCHASE IHM UpskilL

For those already in Private Service, are already in a household role, have experience which can be easily transferable to House Management, Estate Management & land based Private Service roles in Australia. Also, for current staff looking to be upskilled to the next level and take on more responsibilities in their role.

IDEAL FOR:

Current Household Staff
Yachting Crew
Private Aviation Crew
Ski Resort Crew
Home/Private Office PA
International Villa, Residence & Estate Staff
Administration Responsibilities - efficient management of important information

IHM Pro: $1650 (inclusive of GST)

Course WORKBOOKS x 2
Private Service Coaching Sessions x 4 = 1:1 1.5 hr sessions.
Placement Assistance – Course Interview Required

PURCHASE IHM pRO

Designed to allow trainees to go through the 2 day course in their own time then 4 x Coaching Sessions to go over the learnings, assist with understanding the role in full and working on area’s where implementing the learnings can build strong efficiency in the role.

IDEAL FOR:

Solid housekeeping background at a VIP level
Personal Assistant who is home skills orientated or worked in Home Office
Chef with multitasking skills
Home maintenance ability
General all rounder
Confident dealing with HNW & UHNW individuals & families

All courses receive the BONUS 60 Page Book ‘Housekeeping, The Foundations of House Management’

If you simply want to learn more about House Management purchase our ‘Introduction to House Management Workbook’ NOW for $550 (inclusive of GST) and start on your Private Service Journey today.

Private Coaching is available post purchasing the Workbook.

RECEIVE YOUR 1st COURSE FOR FREE

Download COURSE

BOOK your Course Interview NOW

Order your BOOK NOW

Housekeeping, The Foundations of House Management

"Housekeeping: The Foundation of House Management" is an essential guide for anyone involved in managing or maintaining high-net-worth homes. This comprehensive 60-page resource is designed to provide invaluable insights into professional housekeeping standards, while also highlighting the critical role of etiquette in private service.

What You’ll Learn:

Housekeeping Essentials: Gain expert knowledge on the core principles of professional housekeeping, from maintaining cleanliness and order to ensuring a home operates efficiently and looks impeccable.
Detailed Cleaning Protocols: Learn industry-standard cleaning techniques tailored for luxury homes, including how to care for delicate surfaces, fine fabrics, and high-end appliances.
Professional Etiquette: Understand the importance of discretion, respect, and communication in private service environments. The guide includes best practices on how to interact with principals and guests, maintain confidentiality, and project professionalism at all times.
The Structure of House Management: Discover how housekeeping forms the backbone of effective house management. The document outlines the critical areas of focus, such as time management, task prioritisation, privacy and security procedures and protocols.

A gift from Elegance HLM…

DOWNLOAD YOUR FREE COPY NOW

Elegance Coaching

Private service coaching offers numerous advantages
for both household members and their staff.

Here’s a breakdown of the key benefits;

Reduced Staff Turnover
Frequent staff turnover can be disruptive, costly, and time-consuming. Coaching helps staff understand their roles, build confidence, and resolve challenges, reducing the likelihood of turnover.
Enhanced Security
Long-term staff members develop a deep understanding of the household’s routines, preferences, and security protocols. Familiarity contributes to a safer environment and minimizes risks associated with onboarding new employees.
Improved Continuity for Family Members
Consistency in household staffing creates a sense of stability for family members, especially children or elderly relatives, who may feel uneasy with frequent changes.
Professional Development
Coaching provides tailored guidance, enabling staff to refine their skills, understand family expectations, and perform their roles to the highest standard. This fosters job satisfaction and loyalty.
Conflict Resolution
Coaching offers a confidential and professional space to address misunderstandings or challenges, fostering healthy communication between staff and employers.
Confidentiality
The sensitive nature of private households demands discretion. Coaching ensures that staff can grow professionally without breaching the confidentiality expected in such roles.
Improved Household Efficiency
A well-coached team is better equipped to handle tasks effectively, anticipate needs, and adapt to changes, leading to a smoothly running household.
Stronger Employer-Employee Relationships
Coaching bridges gaps in expectations and communication, fostering mutual respect and trust between employers and their staff.

By investing in private service coaching, households not only create a more harmonious and efficient environment but also safeguard their long-term investment in staff who understand their unique needs and values. Would you like to explore this further or discuss strategies to implement such a program?

Elegance Training

Introduction To House Management - 2 Day Course

Introduction To House Management (IHM) Course
+ Coaching Packages & Pricing

RECEIVE YOUR 1st COURSE FOR FREE

Housekeeping, The Foundations of House Management

A gift from Elegance HLM…

Elegance Coaching

2 hr session or
2 x 1 hr sessions

3 x 1.5 hr sessions

8 hour team coaching & training session over 2 days